The Plexio team may all come from a variety of different backgrounds, but there is one thing that links them–a commitment to providing the UK’s best service for business IT systems and support. Before Plexio’s inception in 2009, its founding members spent many years perfecting their craft in the IT industry. However, the one thing they always found lacking from those around them was a genuine passion and enthusiasm for the work they were doing. Out of this frustration the North West’s premier IT networking company was born. Established in the midst of the deepest UK recession for almost 80 years, Plexio’s success would have been unsure had it not have been for the company’s dedication to supplying quality products, employing expert engineers, as well as an unparalleled desire to deliver outstanding customer service. Although many companies in the industry have fallen before and since, Plexio has remained steadfast in their ability to deliver above and beyond what is expected.
In both cases, Plexio supplied the lines and Internet connections at the sites, installed all structured data cabling, cameras, and computer networking hardware, in addition to installing and configuring the entire system. This initial service was then followed up with in-depth training and still ongoing support to make sure even the smallest issue is solved as quickly and efficiently as possible.
I can safely say that Plexio took a practical and relevant approach in looking at our existing computer system, listening to what we wanted to achieve and quickly coming back with recommendations in plain English (not as common as it sounds!). We now have a reliable computer system that has significantly increased our efficiency, and Plexio’s levels of assistance in times of need have been, and continue to be, exceptional. In particular their solutions to facilitate properly structured seamless home working has been transformational and very effective. Plexio have proved to be a reliable and very responsive partner. If we have a problem we know that we can count on Plexio’s friendly engineers to address the issue ina timely fashion and resolve whatever problems arise quickly, efficiently and enthusiastically. Definitely one of our better business decisions!
Neil and the team at Plexio UK have enabled our company to grow and develop without the need for an IT technician in house, as an SME we value the need for up to date and reliable IT for our daily business, without which we would be unable to operate. It is therefore essential that our IT provider gives us excellent support and maintenance. Plexio UK were recommended tos us and I have nothing but the highest praise for them. They have supplied, installed and updated all our hardware and assisted us in clearly understanding our needs and relaying how this can be achieved in a cost effective and supportive way. I do not feel that they have ever oversold me with unnecessary equipment or technology and have been reliable and quick to respond in times of crisis. Indeed their confident and reassuring manner means that we know if something goes wrong we have every confidence that they will have us back up and running within hours. I would have absolutely no qualms in recommending Plexio UK to others as I feel they have great strengths in being able to easily communicate to even the most non technical people in a way that installs confidence and trust. They also work with extreme understanding of client confidentiality, and are always willi8ng to answer any query no matter how trivial in order that we the customer feel reassured and confident. Finally, I have spoken to a number of people within similar sectors along side Plexio and all have without exception praised them highly. I would be more than happy to talk to any prospective clients on a confidential basis to back up my recommendations should they wish to do so.
Plexio UK have been providing IT support and assistance to Blackpool Zoo since September 2009. In that time we have found them to be an extremely professional and reliable company putting the needs of their business high on their agenda. They have always been very quick and relaibale when responding to any of our IT issues, whilst at the same time being very understanding with any of the zoo’s infrastructure shortcommings. They will help and assist our staff (at various levels of IT competence) with both graet understanding and patience. Plexio have also proved to be very useful in providing solutions and giving sound advice for all our current and long term IT problems, thus helping plan for the future. I true would recommend them as an IT support company and as such would welcome any direct contact with me if additional references are required.
"I just wanted to say THANK YOU sincerely for your fantastic service. We felt it was very impressive the way you assisted us preparing for the server change over, guiding us through the process, and also especially important was the tying up of loose ends at the end of the process. We really would like to take this opportunity to thank you all again and we look forward to a long and continued working relationship."